# FAQs and Troubleshooting

Here are some common questions users ask about the RequestMechanic platform and how to resolve simple issues:

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## **FAQs**

**Q1:** What should I do if I don’t receive an OTP during account creation?\
**A:** Check your spam folder or tap **“Resend OTP”** on the app to get a new one.

**Q2:** How can I change my availability status as a mechanic?\
**A:** Go to your profile, tap **“Availability”**, and select **Active** or **Inactive** depending on your schedule.

**Q3:** What happens if a mechanic doesn’t accept my request?\
**A:** The platform will automatically try to match you with other nearby mechanics until one accepts.

**Q4:** How much does a call cost on RQM?\
**A:** Car owners are charged ₦500 per 2-minute session (₦250/min), deducted directly from their wallet balance.

**Q5:** What payment methods are supported when topping up my wallet?\
**A:** Paystack supports card payments, bank transfers, USSD, and Visa QR.

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#### **Troubleshooting**

**Issue 1:** *Payment failed when funding wallet.*\
**Fix:** Ensure you input accurate card or bank details and have sufficient funds. Also, check your internet connection before retrying.

**Issue 2:** *Microphone not working during calls.*\
**Fix:** Confirm that RQM has **microphone permissions** enabled in your device settings.

**Issue 3:** *Mechanic did not show up after accepting the request.*\
**Fix:** Report the issue via the in-app support feature, and the team will handle it as a priority.

**Issue 4:** *Can’t set location on the map.*\
**Fix:** Enable **location services** on your device. If the issue persists, try closing and reopening the app.
