# Usecases and Scenarios

Let’s walk through some common situations where both car owners and mechanics interact with the RQM platform. These real-world examples will help you better understand the typical workflows on the app.

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## **Scenario 1: Emergency Breakdown - Instant Mechanic Request**

**Client:** Jane’s car breaks down on the highway.

* Jane logs into her RQM account and clicks **“Set Manually”** to make an **instant request**.
* She specifies her car brand (Toyota Corolla), selects **“Engine Problem”**, and describes the issue.
* Jane pins her **current location** using Google Maps and clicks **“Match with Mechanic”**.
* Within minutes, a verified mechanic nearby receives a request and **accepts** it.
* Jane and the mechanic connect via an **audio call** to discuss the problem.
* The mechanic arrives on-site, assists Jane, and the job is marked as completed.

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## **Scenario 2: Scheduled Request - Routine Car Service**

**Client:** Tolu needs a scheduled oil change for his car.

* Tolu logs into his dashboard and chooses the **“schedule request”** option.
* He picks a preferred date and time for the service and provides details about his car.
* A mechanic that specializes in routine servicing receives a notification and **accepts the job**.
* On the scheduled day, Tolu and the mechanic connect via a **video call** to confirm the car’s condition.
* The mechanic visits Tolu at the agreed location and completes the service.

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## **Scenario 3: Remote Diagnosis - Saving Time and Money**

**Client:** Sarah notices strange noises coming from her brakes.

* Sarah makes a request on the app and is connected with a brake specialist via a **video call**.
* The mechanic visually inspects the brakes through Sarah’s phone camera and identifies a minor issue.
* The mechanic guides Sarah to safely handle the situation until she can visit a garage.
