Update a Survey

PUT /calls/surveys/{survey_id}/

Use the PUT /calls/surveys/{survey_id}/ endpoint to update the details of a survey for a specific call session. At RequestMechanic, surveys help us gather feedback about your experience with our service.

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Path Parameters

Field	Type	Required	Description
survey_id	string	Yes	The unique identifier of the survey to be updated.

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Request Body Parameters

Field	Type	Required	Description
disappointment_level	string	No	Level of disappointment experienced. Values are Very, Somewhat, Not
disappointment_reason	string	No	Reason for the disappointment.
problem_solved	boolean	No	Indicates if the problem was resolved.
responded_immediately	boolean	No	Whether the mechanic responded promptly.
is_carried_along	boolean	No	If the customer was kept informed throughout.
was_asked_before_maintenance	boolean	No	Indicates if the customer was consulted prior to maintenance.
had_effective_communication	boolean	No	Whether communication was effective.
kept_appointment	boolean	No	Indicates if the mechanic kept their appointment.
met_at_location	boolean	No	Whether the meeting occurred at a specified location.
met_at_shop	boolean	No	Indicates if the meeting took place at the shop.
auto_technician_rating	integer	No	Rating for the auto technician's service.
auto_technician_feedback	string	No	Additional feedback for the auto technician.
customer_support_experience	string	No	Feedback about customer support.
overall_experience_rating	integer	No	Overall rating for the service experience.
overall_feedback	string	No	Additional feedback for the overall service.
refer_to_friend	boolean	No	Whether the service would be recommended to others.
user	string	Yes	The user associated with the survey.
call	integer	Yes	The call session associated with the survey.

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Example Request

curl -X PUT "https://requestnowmechanic.com/v1/calls/surveys/{survey_id}/" \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "disappointment_level": "3",
    "disappointment_reason": "Late response",
    "problem_solved": true,
    "responded_immediately": false,
    "is_carried_along": true,
    "was_asked_before_maintenance": true,
    "had_effective_communication": true,
    "kept_appointment": true,
    "met_at_location": false,
    "met_at_shop": true,
    "auto_technician_rating": 9,
    "auto_technician_feedback": "Very skilled and professional.",
    "customer_support_experience": "Helpful and responsive.",
    "overall_experience_rating": 9,
    "overall_feedback": "Great service overall.",
    "refer_to_friend": true,
    "user": "user_123",
    "call": 9876
  }'

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Successful Response

• Status Code: 200 OK

• Description: The survey was successfully updated.

Response Body Example:

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "disappointment_level": "3",
  "disappointment_reason": "Late response",
  "problem_solved": true,
  "responded_immediately": false,
  "is_carried_along": true,
  "was_asked_before_maintenance": true,
  "had_effective_communication": true,
  "kept_appointment": true,
  "met_at_location": false,
  "met_at_shop": true,
  "auto_technician_rating": 9,
  "auto_technician_feedback": "Very skilled and professional.",
  "customer_support_experience": "Helpful and responsive.",
  "overall_experience_rating": 9,
  "overall_feedback": "Great service overall.",
  "refer_to_friend": true,
  "created_at": "2024-11-12T12:00:00Z",
  "updated_at": "2024-11-12T14:30:00Z",
  "user": "user_123",
  "call": 9876
}

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Error Responses