Update Survey Feedback (Partial Update)

PATCH /calls/surveys/{survey_id}/

Use the PATCH /calls/surveys/{survey_id}/ endpoint to update specific fields in an existing survey. This allows you to modify selected feedback about a service experience without altering the entire survey.

Path Parameter

Name	Type	Description
survey_id	string	Unique ID of the survey to update.

Request Body

The body contains only the fields you want to update. All fields are optional, but you must include at least one. Below are the fields available for update:

Name	Type	Description
disappointment_level	string	Level of disappointment. Values are Very, Somewhat, Not
disappointment_reason	string	Reason for disappointment
problem_solved	boolean	Indicates if the issue was resolved
responded_immediately	boolean	Whether the mechanic responded promptly
is_carried_along	boolean	Indicates if the customer was informed
was_asked_before_maintenance	boolean	Mechanic asked before proceeding with maintenance
had_effective_communication	boolean	Indicates effective communication
kept_appointment	boolean	Indicates if the appointment was kept
met_at_location	boolean	Mechanic met at the agreed location
met_at_shop	boolean	Mechanic met at the shop
auto_technician_rating	integer	Rating for the mechanic
auto_technician_feedback	string	Feedback for the mechanic
customer_support_experience	string	Feedback on customer support
overall_experience_rating	integer	Rating for the overall experience
overall_feedback	string	General feedback
refer_to_friend	boolean	Indicates willingness to recommend
user	string	ID of the user who provided the survey
call	integer	ID of the related call

---

Sample Request Body

{
  "disappointment_level": "Somewhat",
  "disappointment_reason": "The mechanic arrived late",
  "problem_solved": true,
  "responded_immediately": false,
  "is_carried_along": true,
  "was_asked_before_maintenance": false,
  "had_effective_communication": true,
  "kept_appointment": false,
  "met_at_location": true,
  "met_at_shop": false,
  "auto_technician_rating": 8,
  "auto_technician_feedback": "The mechanic was skilled and fixed the issue well.",
  "customer_support_experience": "Responsive and helpful support team.",
  "overall_experience_rating": 9,
  "overall_feedback": "Overall, a positive experience.",
  "refer_to_friend": true,
  "user": "user123",
  "call": 56789
}

Response

• Status Code: 200 OK

• Response Content Type: JSON

• Description: The survey was successfully updated.

Response Body Example

{
  "id": "d23f5a1e-2c8b-4d2f-a98b-7b45af3e9eab",
  "disappointment_level": "very",
  "disappointment_reason": "Mechanic arrived late",
  "problem_solved": true,
  "responded_immediately": false,
  "is_carried_along": true,
  "was_asked_before_maintenance": true,
  "had_effective_communication": true,
  "kept_appointment": false,
  "met_at_location": true,
  "met_at_shop": false,
  "auto_technician_rating": 9,
  "auto_technician_feedback": "Very professional and skilled.",
  "customer_support_experience": "Helpful and responsive.",
  "overall_experience_rating": 8,
  "overall_feedback": "Good experience overall, but could improve punctuality.",
  "refer_to_friend": true,
  "created_at": "2024-11-12T10:00:00Z",
  "updated_at": "2024-11-12T11:00:00Z",
  "user": "user123",
  "call": 456
}

---

Notes

• This endpoint supports partial updates, meaning you only need to send fields that you wish to change.

• Ensure the survey_id is valid and corresponds to an existing survey.

• The user and call fields are required for all updates.