Usecases and Scenarios
Understanding How RQM Works in Real Life
Let’s walk through some common situations where both car owners and mechanics interact with the RQM platform. These real-world examples will help you better understand the typical workflows on the app.
Scenario 1: Emergency Breakdown - Instant Mechanic Request
Client: Jane’s car breaks down on the highway.
Jane logs into her RQM account and clicks “Set Manually” to make an instant request.
She specifies her car brand (Toyota Corolla), selects “Engine Problem”, and describes the issue.
Jane pins her current location using Google Maps and clicks “Match with Mechanic”.
Within minutes, a verified mechanic nearby receives a request and accepts it.
Jane and the mechanic connect via an audio call to discuss the problem.
The mechanic arrives on-site, assists Jane, and the job is marked as completed.
Scenario 2: Scheduled Request - Routine Car Service
Client: Tolu needs a scheduled oil change for his car.
Tolu logs into his dashboard and chooses the “schedule request” option.
He picks a preferred date and time for the service and provides details about his car.
A mechanic that specializes in routine servicing receives a notification and accepts the job.
On the scheduled day, Tolu and the mechanic connect via a video call to confirm the car’s condition.
The mechanic visits Tolu at the agreed location and completes the service.
Scenario 3: Remote Diagnosis - Saving Time and Money
Client: Sarah notices strange noises coming from her brakes.
Sarah makes a request on the app and is connected with a brake specialist via a video call.
The mechanic visually inspects the brakes through Sarah’s phone camera and identifies a minor issue.
The mechanic guides Sarah to safely handle the situation until she can visit a garage.
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